ProCare gives property managers, investors and landlords ongoing access to one dependable service team. Choose a monthly service-hour tier, submit work through the Client Hub, and keep each property's repairs, photos and records organized. Optional 24/7 service coverage and access to partner electricians and plumbers are also available.
Each plan reserves recurring monthly capacity with H&F. Final pricing is customized to your properties, anticipated workload and service area.
A dependable starting point for routine maintenance and smaller portfolios.
More capacity and coordination for active multi-property maintenance.
Our highest standard tier for ongoing, portfolio-wide property care.
Need more than 24 hours? H&F can prepare a custom portfolio plan. Optional 24/7 coverage is available for an additional fee. Partner electricians and plumbers are available for specialty or permitted work. Partner labor, permits, materials, specialty equipment and related costs are separate from the reserved monthly ProCare hours and are quoted separately.
The right plan depends on how frequently your properties need service and how much monthly capacity you want reserved.
| PROCARE BENEFIT | BRONZE | SILVER | GOLD |
|---|---|---|---|
| Reserved monthly service hours | 8 hours | 16 hours | 24 hours |
| Priority scheduling | ✓ | Enhanced | Highest priority |
| Preferred ProCare rates | ✓ | ✓ | ✓ |
| Client Hub access and records | ✓ | ✓ | ✓ |
| Optional 24/7 service coverage | Paid add-on | Paid add-on | Paid add-on |
| Partner electricians and plumbers | Available | Available | Available |
| Multi-property coordination | As needed | ✓ | ✓ |
| Monthly maintenance summary | — | ✓ | ✓ |
| Recurring maintenance calendar | — | Available | ✓ |
| Custom portfolio planning | — | Available | ✓ |
ProCare is designed to reduce delays, repeated vendor searches and scattered property records.
We learn your properties, recurring needs, contacts and approval process.
Choose the monthly service-hour level that best matches your expected workload.
Use the Client Hub to send property details, photos and service requests.
Keep work photos, reports, invoices, receipts and service history organized.
We confirm the final plan structure, service area and billing details in your written ProCare proposal.
Yes. Each tier reserves the stated number of monthly service hours for approved work within the plan's agreed scope.
Yes. ProCare is designed for multi-property clients. We will confirm the covered addresses and contacts during the portfolio review.
Rollover terms are established in the individual ProCare agreement so the plan can match the client's maintenance volume and scheduling needs.
Materials, specialty equipment, permits, partner-trade labor and licensed specialty work are separate from the reserved monthly hours unless specifically included in the written proposal.
Yes. Optional 24/7 service coverage can be added for an additional fee, subject to availability, service area and the terms stated in the written ProCare agreement.
Yes. ProCare clients can access H&F's partner electricians and plumbers for specialty or permitted work. Their labor, permits, materials, equipment and related costs are separate from the client's reserved monthly ProCare hours.
Yes. Portfolios that need more than 24 reserved hours or a different reporting workflow can request a customized plan.
We will recommend the right service-hour tier and prepare a plan around your portfolio, priorities and approval process.